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full-stack product designer with 5 years of experience working to humanize and harmonize digital experiences for b2b and b2c companies.

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featured projects

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Healthtech // Software Redesign // Usability Tests

medcare+

I collaborated with a team to conduct user research gathering insights from usability tests and expert reviews and transforming them into responsive design concepts.

Image banner for case study on Invisibly app

Fintech // Homepage design // Interviews and Surveys 

invisibly 

Designed home experience for Invisibly’s early adopters, balancing features that address sensitive topics with trust and accessibility. I conducted market research, developed a design strategy, and produced high-fidelity designs.

Image banner for case study on Aldar

Real-estate // Website Redesign // SHIPPED

Enhanced user experience for contact forms, leading to a 42% increase in monthly site visits. My contributions included wireframing, stakeholder interviews, QA testing and project management.

aldar

Image banner for case study on MONUM

I interviewed 9 Bostonians remotely to learn about the perception and attitudes of Bostonians towards Surveillance Technologies and framed 5 insights. 

new urban mechanics

Image banner for case study on Workday

Edtech // Mobile Redesign // User interviews

workday

I conducted qualitative research through interviews and redesigned the site’s information architecture (IA) using sitemaps, personas, and user flows in team of 3. Concept testing was performed with high-fidelity interactive prototypes.

Government // Qualitative Research // Stakeholder Presentation

Design Case Study.png

I collaborated with an MA-based property insurance company to understand policyholders' needs and improve their experience. I developed personas and customer journey maps to enhance the overall experience and increase customer loyalty.

Enhancing Policyholder Experience

Insurance // Qualitative user Interviews // Personas and Journey Map

“i had the pleasure of working alongside rishika in our creative team as a ux business analyst. rishika consistently impressed us with her ability to analyze complex business requirements and translate them into meaningful and actionable insights for our ui and technical team in her wireframes and user stories documentation. her attention to detail and ability to see the big picture allowed us to deliver innovative solutions that exceeded our clients' expectations. rishika was not only an excellent team member but also a pleasure to work with. her positive and nice attitude toward her colleagues and clients and her passion for ux made our team's work all more enjoyable. i highly recommend rishika for any ux or business analysis role."
raghida hariri
business analyst manager, vml

testimonials

"i started working with rishika back in 2019 when she was an intern at mirum/wunderman thompson. since day one, rishika demonstrated great professionalism, amazing enthusiasm and an immense will to learn and grow. soon, she started as a full-time ux designer because everyone saw lots of potential in her, she grew day by day and showed how talented and creative she was. i enjoyed working with rishika, i enjoyed her amazing spirit, her beautiful soul, and her will to help and support any way she can. but most of all, her dedication and persistence was inspirational. it would be a pleasure to work with rishika again."
joyce khalife
design lead, publicis sapient
"i had the pleasure of working with rishika on a personas and journey mapping project at the bentley user experience center. our goal in the project was to help a property insurance company better understand their policyholder population. together, rishika and i interviewed many policyholders, analyzed our findings in multiple ways, and distilled the findings into six distinct personas and a highly detailed customer journey map. rishika took the lead in compiling our findings into six beautiful persona profiles using figma. rishika was a very collaborative and enjoyable person to work with, who had strong insights into the customer population, and creative ideas for how to display and communicate information to stakeholders. i highly recommend rishika as a talented ux researcher and designer!"
meryll davis
ux researcher and designer, andover insurance
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